Computer and Mac support for Parkville
Between the university, the hospitals and the research institutes, Parkville has an exceptional concentration of people whose work lives on a laptop and cannot be casually reconstructed. Thesis chapters, research data, clinical notes and years of accumulated files — often on a single machine, often with a backup nobody has verified. The most valuable conversation we have here is usually about protecting that work rather than repairing a device, because the device is replaceable and the data frequently is not.
What comes up most in Parkville
- Protecting irreplaceable work — thesis chapters and research data living on one machine
- Data recovery — from laptops that will not start — the drive is often fine
- Verified backups — three copies, two media, one off-site, and a tested restore
- Remote support — the fastest route for software and account problems
How we cover Parkville
Remote support handles most software, account and configuration problems quickly. For hardware and data recovery we arrange collection to the Mitcham bench, 22.7 km east.
Tell us what your machine is doing and we will tell you what is likely wrong — the Parkville call is free, any hour.
Call 0478 953 755Parkville questions we get asked
My research data is on one laptop. How should I protect it?
Three copies, on two kinds of storage, with one off-site — and test that a restore actually works rather than assuming. For irreplaceable research this is not excessive, it is the minimum that survives a theft, a fire or a failed drive.
Can you recover files from a laptop that will not start?
Very often, yes. A machine failing to boot usually does not mean the drive has failed. Stop using it, and have it assessed before anything is written over.
Are you based in Parkville?
No — Mitcham, 22.7 km east. We cover Parkville remotely and by arranged collection rather than claiming a local presence.
Talk to someone in Parkville today
The phone is answered 24 hours a day, 7 days a week. Describe what the machine is doing and we will tell you whether it is worth fixing before you commit to anything.
Call 0478 953 755